Refund policy
We offer a 30-day return period, meaning you have 30 days from receiving your item to request a return. This policy does not affect your statutory rights under UK consumer law.
Change of Mind Returns
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item, for any reason.
To be eligible for a return:
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Items must be unused, undamaged, and in resaleable condition
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Items may be inspected as you would in a physical store
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Original packaging is preferred but not required
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Proof of purchase is required (order number, confirmation email, or other evidence)
You are responsible for return shipping costs unless the item is faulty or incorrect.
Starting a Return
To initiate a return, please contact us at info@shellshellshop.com.
If your return is approved, we will provide instructions on how to return your item.
Returns sent without contacting us first may experience processing delays.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if your item is faulty, damaged, or incorrect.
In these cases:
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We will offer a full refund or replacement
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Return shipping costs will be covered by us
Non-Returnable Items
We do not accept returns for:
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Custom or personalised items
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Gift cards
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Items that have been used beyond normal inspection
Sale Items
Sale items are eligible for return in accordance with your statutory cancellation rights. After this period, sale items are non-returnable unless faulty.
Exchanges
We do not offer direct exchanges.
To receive a different item, please return your original purchase and place a new orde
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
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Refunds will be issued to the original payment method
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Processing may take up to 10 business days
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Banks and card providers may take additional time to post the refund
If more than 15 business days have passed since approval, please contact us at info@shellshellshop.com.