Shipping policy

Shipping Policy

Thank you for shopping with ShellShell Shop. Please review our shipping information below.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

If we are experiencing a high volume of orders, processing times may be extended slightly. In such cases, we will notify you as soon as possible.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are provided at checkout and are based on your selected shipping method and destination. Please note that delivery times are estimates and cannot be guaranteed.

Shipping Destinations

We currently ship to:

  • The United Kingdom

If you are interested in international shipping, please contact us at info@shellshellshop.com before placing an order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (where available). Please allow up to 24 hours for tracking details to update.

Delays and External Factors

We are not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:

  • Courier delays

  • Weather conditions

  • Customs processing (if applicable)

  • Incorrect or incomplete delivery addresses provided at checkout

Incorrect Address

Please ensure that your shipping address is correct at checkout.

If an order is returned to us due to an incorrect or incomplete address:

  • We may contact you to arrange re-delivery

  • Additional shipping charges may apply

Lost or Missing Packages

If your tracking information shows that your order has been delivered but you have not received it, please:

  • Check with neighbours or building management

  • Contact the courier directly using the tracking information

If the issue remains unresolved, contact us at info@shellshellshop.com, and we will assist where possible.

Damaged Items During Shipping

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the damaged item and packaging

We will assess the issue and arrange a replacement or refund where appropriate.

Contact Us

If you have any questions about shipping, please contact us at:
info@shellshellshop.com